Exchange Policy

Last Updated: September 21, 2026

At Ludwigs Leather, we want you to be completely satisfied with your leather jacket. If you need a different size or would like to exchange an eligible item for another product, we are happy to assist.

30-Day Exchange Period

We accept eligible exchange requests within 30 days of the date your order was delivered.

To request an exchange, please contact us at support@ludwigsleather.com before sending your item back.

Exchange Conditions

To qualify for an exchange, the item must:

  • Be unworn and unused

  • Be in its original condition

  • Not have been washed, altered, or damaged

  • Be free from stains, odors, or other signs of use

  • Include the original packaging and accessories, where applicable

Because our jackets are made from genuine sheepskin and cowhide leather, natural variations in grain, texture, and appearance are normal characteristics of genuine leather and are not considered defects.

Items that show signs of wear, damage, alteration, or misuse may not be accepted for exchange.

Size Exchanges

If you ordered the wrong size, you may request an exchange for another available size within the 30-day exchange period.

Please contact us with your order number and the size you would like to receive.

All replacement sizes are subject to availability.

Return Shipping for Exchanges

The customer is responsible for the cost of shipping the original item back to Ludwigs Leather for an exchange.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until the exchange has been completed.

If the exchange is required because we sent you the wrong item or your item arrived damaged or defective, please contact us before returning the item so we can review the situation and provide appropriate instructions.

Price Differences

If the replacement item has a higher price than the original item, the customer may be required to pay the difference before the replacement is shipped.

If the replacement item has a lower price, the difference may be refunded to the original payment method, subject to our return and refund procedures.

Exchange for a Different Product

Customers may request an exchange for a different eligible product, subject to availability.

If the new product has a different price, the applicable price difference will be handled before the replacement order is completed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send an email to support@ludwigsleather.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

Non-Eligible Exchanges

Items may not be eligible for exchange if they:

  • Have been worn or used

  • Have been washed or cleaned

  • Have been altered or customized without our approval

  • Have been da