Exchange Policy

Exchange Policy

At Ludwig’s Leather, operated by Digital Heralds LLC, your satisfaction is at the heart of everything we do. If you wish to exchange your leather jacket for a different size, color, or style, we offer a smooth and straightforward exchange process designed to reflect the premium quality of our craftsmanship.


Exchange Eligibility

We want every jacket to fit just right. You may request an exchange provided the following conditions are met:

Timeframe

  • Exchange requests must be submitted within 30 days of receiving your order.

Item Condition

To qualify for an exchange, items must be:

  • Unused, unworn, and unwashed

  • Free from wrinkles, odors, or damage

  • Returned with all original tags and labels attached

  • Sent back in original packaging and protective materials

Items Not Eligible for Exchange

  • Customized or personalized jackets, unless received defective or incorrect

  • Clearance or final-sale items


How to Exchange an Item

We’ve made the exchange process simple and customer-friendly:

Step 1: Contact Us

Email or call our support team with your order number and the reason for exchange (size, color, or style):

📧 support@ludwigsleather.com
📞 +1 (917) 997-8022

Step 2: Approval & Return Instructions

Once your request is reviewed and approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Step 3: Inspection & Replacement Shipping

After we receive and inspect the returned item:

  • Your exchange will be processed promptly

  • Replacement items are typically dispatched within 3 business days of approval, subject to availability


Defective or Incorrect Items

If you receive a jacket that is defective, damaged, or incorrect:

  • Notify us within 48 hours of delivery

  • Include clear photos of the issue for faster resolution

Once approved:

  • We will provide a prepaid return shipping label

  • Your replacement item will be shipped at no additional cost once the original item is received


Important Exchange Notes

First-Time Size Exchange

  • We offer one complimentary size exchange per order to help ensure the best fit.

Product Availability

  • All exchanges are subject to stock availability

  • If your requested item is unavailable, you may:

    • Select an alternative product, or

    • Request a refund in accordance with our Return & Refund Policy

Exchange Approval

  • We reserve the right to decline exchanges that do not meet policy requirements, including items that are worn, damaged, altered, or missing original packaging or tags

Return Shipping Labels

  • If you need assistance generating a return shipping label, please contact our support team


Need Help?

Our team is happy to assist you:

📧 support@ludwigsleather.com
📞 +1 (917) 997-8022
🕘 Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing Ludwig’s Leather, where craftsmanship meets confidence.


Digital Heralds LLC
29 Nancy Pl, Massapequa, NY 11758
Website: https://www.ludwigsleather.com