Return & Refund Policy

Last Updated: September 21, 2026

At Ludwigs Leather, we want you to be satisfied with your purchase. If you are not satisfied with your eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should be:

Unworn and unused
In its original condition
Free from stains, odors, damage, or signs of wear
Returned with any original packaging or accessories provided with the order

We reserve the right to refuse a return if the item has been worn, damaged, altered, washed, or otherwise used beyond reasonable inspection.

How to Request a Return

Before sending an item back, please contact us at:

support@ludwigsleather.com

Please include your order number and the reason for the return.

Do not send an item back without first contacting us and receiving return instructions.

Return Shipping

The customer is responsible for the cost of return shipping unless the return is due to an item being defective, damaged during shipment, or incorrectly supplied by Ludwigs Leather.

We recommend using a shipping service that provides tracking and retaining proof of shipment until the return has been received and processed.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the applicable refund will be issued to the original payment method.

Original shipping charges, if any, may be non-refundable.

Please allow reasonable processing time for the refund to appear in your account after it has been issued. Your bank or payment provider may require additional time to post the refund.

Items That Cannot Be Returned

Items that have been worn, damaged, altered, stained, washed, or otherwise used may not qualify for a return.

Custom-made, personalized, or specially altered items may also be non-returnable unless they arrive defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@ludwigsleather.com.

Please provide your order number and photographs showing the issue. We will review the situation and, where appropriate, provide a replacement, repair, refund, or another appropriate resolution.

Exchange Policy

Last Updated: September 21, 2026

We accept eligible exchange requests within 30 days of delivery.

Items submitted for exchange must be unworn, unused, undamaged, and in their original condition.

Size Exchanges

If you need a different size, contact us at support@ludwigsleather.com before returning your jacket.

Availability of the requested replacement size is subject to stock availability.

The customer is generally responsible for return shipping costs associated with an exchange unless the original item was defective, damaged, or incorrectly supplied by Ludwigs Leather.

If the requested replacement is unavailable, we may offer an alternative solution, subject to the circumstances.

Cancellation Policy

Orders are processed promptly. If you need to cancel an order, contact us as soon as possible at support@ludwigsleather.com.

A cancellation request can only be accepted if the order has not already entered processing, production, or shipment.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that situation, the customer may use our return policy if the order qualifies for a return.

Please include your order number when requesting cancellation.