Return & Refund Policy

Return & Refund Policy

At Digital Heralds LLC, operating as Ludwig’s Leather, customer satisfaction is our priority. We offer a 30-day return and exchange window to provide flexibility and peace of mind.

Once we receive and inspect your returned item (typically within 72 hours), approved exchanges will be processed and shipped according to our standard delivery timelines.

Refunds are issued within 7 business days to the original payment method. Depending on your payment provider, it may take up to 10 business days for the refund to appear in your account. You will receive a confirmation email once your return has been processed.


Start a Return

To initiate a return or exchange, please contact our support team at:

📧 support@ludwigsleather.com
📞 +1 (917) 997-8022

Our team will provide return instructions and next steps.


Return Exclusions & Conditions

The following items are not eligible for return or exchange:

  • Customized or personalized products

  • Final sale or clearance items

  • Gift cards

To be eligible for a return, items must:

  • Be unused, unworn, unwrinkled, and undamaged

  • Be returned in resellable condition

  • Include original packaging, tags, and any included slips or accessories

Footwear Returns: Shoes must show no signs of wear, including scratches, creases, or marks on soles or uppers.

We reserve the right to refuse or decline any return that does not meet these conditions.

If you receive a defective or incorrect item, please notify us within 2 working days of delivery.


Return Shipping & Alteration Fees

  • Customers are responsible for return shipping costs unless otherwise stated.

  • For custom orders, our team may recommend measurement adjustments based on height, weight, or fit standards.

  • If you choose to proceed with original measurements and fit issues arise, a minimal alteration fee may apply.


Custom Orders – Returns & Alterations

We strive to ensure your custom-made leather jacket meets expectations from the start. If adjustments are required:

  • One complimentary alteration is offered for custom orders.

  • Design Approval: Photos of the completed product may be shared for confirmation prior to shipment.

  • Measurements: Accurate sizing depends on correct measurements. Customers are encouraged to consult our sizing guide or request assistance.

⚠️ Please Note: Due to their personalized nature, custom-made products are not eligible for refunds.


Cancellation Policy

Order Cancellation

  • Orders may be cancelled within 2 days of placement by submitting a cancellation request to our support team.

  • Once an order has been dispatched or cleared for shipping, cancellation is no longer possible.

  • Orders marked as urgent or time-sensitive cannot be cancelled after placement due to accelerated processing.


Order & Payment Terms

  • Product prices and availability are subject to change without notice.

  • We reserve the right to correct errors and verify pricing at the time of order processing.

  • In the event of a pricing discrepancy:

    • If the correct price is lower, we will refund the difference.

    • If the correct price is higher, we may request your approval or cancel the order.

We reserve the right to refuse service to anyone, at any time, for any lawful reason.


Digital Heralds LLC
29 Nancy Pl, Massapequa, NY 11758
Website: https://www.ludwigsleather.com